General Chit Chat
As space for any discussions not specfically related to energy!
- 8 Topics
- 124 Replies
What’s happening to the Boost Forum and where to get help We’ve now closed the Boost Forum for new comments and topics and next week the forum.boostpower site will no longer be available. We’re focusing our efforts on improving our Boost Help pages to make sure you have all the information you need and the option to get help from our Support team all in one place. Select one of the help categories or use the search to find specific answers. I need help with my account - can I speak to someone online? We’ve got you covered. In the bottom right corner of our website, including our homepage and Help pages, you’ll see this icon: Tap or click on this to open up a chat box and message our Customer Support team. Our opening hours are: Monday-Friday: 08:00-20:00* Saturday-Sunday: 09:00-17:00* *Between 18:00-20:00 on weekdays, and on Sunday, our lines are open to help customers who are off supply or at risk of going off supply. Need help when we’re not open? See our Boost Help guides. Thanks
Want to web chat Boost Power? Need help? Nothing on the Boost Forum, or Boost Help guides? We got you covered. Speak to us on Live Chat, via the Boost Power homepage here Click on the yellow circle near the bottom right of the page to select web chat What are the opening hours for web chat? Web chat is open whenever our phone lines are open, here: Monday - Friday: 8am-8pmSaturday - Sunday: 9am-5pm What can I do when web chat isn’t open? Boost Power are available to contact 7 days a week. However sometimes an emergency can happen when we’re closed overnight. We’ve made a guide of the most common emergency issues with PAYG and what you can do to get help with them. See this here: Have we missed anything? Let us know with a comment below...
As you can see in the screenshot, the main help page on your website is referring to price changes from last year! This is horribly out of date and after the recent price changes, it should really be reflecting the latest information. You should rectify this immediately.
I was only a customer for 4 weeks from September but BOOST are texting me saying my account balance is low. This is happening every night - early hours of the morning. I have emailed twice, web chatted and called up but it is still happening. Can I report them as it is beyond a joke now?
Things are hard in the UK right now, as it will be for smaller energy companies. I can tell you rates for electric unit price increase from 1st October from Boost are VERY favourable and at least one case better than at least one of the big six! You will notice it’s almost impossible to use comparison sites right now?! I live in Far South West Cornwall with NO main lines gas but got 300mb fibre internet!?!?!?I live alone in one bedroom flat and electric heating in winter isn’t great BUT on all other sides, I turn off that Immersion Heater, everything at wall, BAR Internet router. I agree we have a lot of gadgets that are a pain turning off. I got old Pipet 500 display which does still do a great job! I like keeping view on pence per hour! I did have Smart Meter fitted too and this combination is excellent, also impressed you can top up at shop with App QR Code, Printed code or EVEN better from Apple/Android app or EVEN PC, AppleMAC from Web Browser. I am not going to glue myself to th
I have had about enough of boost telephonists today not once but twice I was hung up on. After waiting over half an hour to get through I asked my question they put me on hold to find the answer and promptly hung up on me. I rang back and waited 20 minutes to ask the same question again to be told I don't understand I shall look into it then hung up I now have to wait until tomorrow to try and resolve my issue. I think that the phone lines should be open until 8pm that way you can ring several times to try and get an answer.
Dear Tim and Emma,Hello, you listed the above topic to be directed to boost.I am in the same situation where i was asked to pay bills to NPower and have been unable to get the money back.Been through CAB internal complaints and OS twice, yet they have not admitted to how this billing created just saying no payments hit your account you owe us the money. Some further info:I have a prepay meter key. No bills were generated pre and post supply. They have never arranged a meter reading appointment for over two years, YET CALL CONVERSATION I TELL THEM TO ARRANGE ONE VIA APPOINTMENT, IN FACT I HAD TO INSIST ON ONE AFTER WE LEFT THEM. NPower aware of some problem from start of contract. I gave them the readings and they refused to accept them and did nothing. I have done DPA, says they NFA was put on account. The allowed a debt to build up. On the first day of contract they asked the previous supplier if we have debt, points to them trying to create debt situation, my reasoning SE would not h
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