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Why does my Boost App show I don't have smart meters?

  • 24 August 2019
  • 1 reply
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Basically. My boost app keeps saying that i dont have smart meters installed but i actually do. So therefore wont let me use the app to top up and i cant find my top up card. Somebody help please ๐Ÿ˜‚
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Best answer by Ed_Boost 27 August 2019, 11:04

Hi @Laurajade91, welcome to the forum!

If your app is saying "can't connect to meters", this is because we don't have signal to the meters right now. This happens in the first 3 days of switching over, in the first 6 weeks of having a smart meter fitted, or it can just happen if the signal dips. There's a forum post about this here.

If you're unable to get onto the app at all, then it's most likely that you aren't set up for PAYG+. If this is the case, I'd have a read of the differences between PAYG+ and Pay As You Go Standard, and get in touch with us to confirm what you'd like to do! You can send us an email to hello@boostpower.co.uk, or send us a message to our Facebook or Twitter pages.

Thanks,
Ed
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Hi @Laurajade91, welcome to the forum!

If your app is saying "can't connect to meters", this is because we don't have signal to the meters right now. This happens in the first 3 days of switching over, in the first 6 weeks of having a smart meter fitted, or it can just happen if the signal dips. There's a forum post about this here.

If you're unable to get onto the app at all, then it's most likely that you aren't set up for PAYG+. If this is the case, I'd have a read of the differences between PAYG+ and Pay As You Go Standard, and get in touch with us to confirm what you'd like to do! You can send us an email to hello@boostpower.co.uk, or send us a message to our Facebook or Twitter pages.

Thanks,
Ed

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