Why does my meter installation keep being rescheduled?

  • 4 January 2020
  • 1 reply

I am Trying to get a smart meter installed for gas.

i previously had one, however it stopped working and I was given a traditional one where you top up via card and it wasn’t replaced with a smart meter. I keep trying to book, but I get an email straight away saying sorry we’ve had to cancel - reschedule here.


each time I reschedule I get the cancellation email




Best answer by Nancy_Boost 8 January 2020, 15:45

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Userlevel 5
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Hi @Ldavies49 

It’s not possible to book a gas only exchange online - is that where you’ve been booking it?

You’d need to call the team to book this - please pop them a call on 0330 102 7517 and they should be able to help :)