Your engineer attended on the 29th October replace a faulty PAYG meter with a smart meter. The smart meter card was already sent. However he simply replaced the original traditional meter. So now this meter cannot be topped up without a new key which we do not have. The local pay points are out of stock of keys.
They now have only 16p on the new meter and are unable to top it up.
It seems they will run out of electricity very soon.
This needs to be resolved immediately today. What can be done.
Do you have a live chat?
Best answer by Bradley_BoostView original