Important information on our festive opening hours

  • 28 November 2018
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Ho Ho Ho - it’s that time of year again, for eating unlimited amounts of mince pies and drinking mulled wine! 🎅🏼🎄

It's time for our Customer Care team to take a well deserved break. There may be a time during the holidays where you need some help, we want to make sure you're aware of where you can get advice when the team are unavailable.

You've made it to our forum - so don't stop here, take a look around. I'm sure you'll find the answers you need to any of your queries here.

Don't forget the Boost Help section of our website is also available around the clock.

Have you got smart meter? Check out My Boost, where you can check your balance, usage and top up!

Here’s our opening hours for calling us over the festive period:

*Opening Hours for Christmas 2019 TBA*

If you've got smart meters - they won’t disconnect when we’re closed, or between 4pm-10am and weekends! 🔌

For those of you with traditional meters - please check with your local PayPoint for their opening hours. We want to make sure you’ve got enough credit and you’re not disconnected half way through cooking the turkey. You can find your local PayPoint here. 💳

Here’s what you can do if there’s a power cut, or you smell gas.

From all of us here at Boost, we hope you enjoy the holidays and have a happy new year! 😊

*Updated 18/07/2019 - Removed Christmas opening hours 2018*

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