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I've topped up 2 times but I'm still off supply - why?

  • 27 December 2017
  • 1 reply
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help pls i have just toped up two time to day but still have got no eletric
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Best answer by mattj3135 27 December 2017, 23:12

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Hi @gerry thanks for posting.

You'll need to top up enough to pay off your emergency credit amount and any unpaid standing charge that was accrued whilst you were in your emergency credit/off supply. It might also help you to check out the OVO article on 'How do I reconnect after going off supply?' - https://www.ovoenergy.com/ovo-answers/topics/payg/how-do-i-reconnect-after-going-off-supply.html.

Hopefully you're back on supply now?

If not for future reference, if the Boost customer Care team is closed and you are having similar issue, check out this info page: https://www.boostpower.co.uk/terms/what-to-do-in-an-emergency

hope this helps

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