I've lost the validation communication for the Warm Home Discount - How do I get another one?

  • 15 December 2019
  • 1 reply


I have complex PTSD which causes severe depression, anxiety, severe panic attacks and agriphobia.

I am registered with Boost and other utility companies as a vulnerable customer.

I have had the warm home discount from boost for the last 2 years. It came as a shock when I received an email on the 25th October telling me I was getting the discount subject to checks. Last week I recieved the letter asking for two letters to back up my claim. I have searched everywhere but I cant find the letter.

Please can you tell me what information I need as I really do depend on the payment and my anxiety is going through the roof.



Best answer by Ed_Boost 16 December 2019, 15:41

View original

1 reply

Userlevel 5

Updated on 10/03/2021: The Warm Home Discount window for 2020/2021 has now closed. For more information on the Warm Home Discount, including how to apply next year, click here.


Hey @reneraws,


I’ve just responded to your message on this thread: