I've had an email saying my plan was cancelled and another saying it's up and running - which is correct?

  • 31 March 2020
  • 1 reply

I got an email saying my plan was c cancelled cos my smart meter was not the right one  now yous have sent me an email we are up and running. Not even got any payment cards

1 reply

Userlevel 5
Badge +1

Hmm, sounds like there may have been an issue with your switch, @Shell-32.

Due to high contact volumes at the moment we’d advise against calling the team unless it’s an emergency. However, you can message us on Facebook or Twitter with your account number, (or address and post code), full name and DoB and we can look into this for you.